Who we are?

The CIM IT and Technical Service Unit were formed to provide a reliable hardware and networking support, consulting, and assistance.
Our Engineers are Certified Professionals as they had been continuously undergoing extensive technical trainings. Thus, our clients can always rely on the quality of service that we deliver.

Being a Hewlett-Packard Business Partner, we are your complete one-stop printer, and PC service provider that use only genuine parts from Hewlett-Packard.

What we do?

We can provide a wide range of networking services. Whether you are a home user or a large corporation we can help you. We can provide and install the hardware & software to make your computers work together seamlessly and allow you to work more efficiently. We can set up a home networking solution that links your computers to the internet and each other securely. We can set up entire corporate networks with file sharing, mail services, domain security, and internet access all with professionally installed cable runs.

We do consulting and planning for network installations and upgrades. We can identify and install the hardware (servers, workstations, cabling, routers, switches and/or hubs) you need for optimal network utilization. Operating system support is provided for Windows, Linux and MacOS networks.

We build servers and workstations that are matched to your requirements. We can also provide high-availability servers with hot swappable RAID storage and redundant power supplies for the most exacting situations.

We configure network services such as file sharing, mail, network printing, internet access as well as internet related services such as web browsing, ftp, dns, virtual private networking and firewalling. We can convert your peer to peer network to a domain based network linking multiple networks into one infrastructure. This provides you with easier management and better network security.
We can troubleshoot network problems to hardware and software. We can test your cables for faults and test for problems relating to a bad NIC, switch or router. We can check your computers to ensure that they meet the requirements for your network. We can configure and set up networking protocols such as TCP/IP.

Our Services

IT Systems and Hardware Service Maintenance Agreement

This program covers Onsite Maintenance service that could be any of the following:

• Complete diagnostic check, cleaning, alignment, and calibration.
• Reconfiguration and adjustment.
• Notification and supply of minor improvements and modifications.
• Repair and of system malfunctions.
• Correction of defective or loose electromechanical connections.
• Free consultancy and hotline support on normal working hours
• Configuration of major-software.
• Next Business day response.

Diagnosis, Repair, Preventive Maintenance

• HP Design jet Large-Format Printer (Plotter)
• HP LaserJet Printers
• HP Netservers/Proliant Servers
• HP Desktops and Workstations
• HP Mobile Computers (Laptops)
• IBM Compatible (Clone PC’s)
• Vidar Wide-Format Scanner
• Z Corp 3D Printer

Network Consultation and Installation:

IT and Technical Service Unit can provide effective network support. We can handle every stage of your networking project, from planning through to the finished network. We can help with both wired and wireless networks.

Network installation services are an essential part of offering a complete solution for business networking needs. CIM Technologies not only sells the network accessories and cables to wire and install a local area network (LAN), but we also offer complete network installation services to our customers.

Computer and Network Security:
"The only secure computer is locked in a vault and not plugged in."
We live in a world where we must have our computers online and connected in order to be effective, we must protect our computers as well as we can given the tools we have and a set of best practices.  IT and Technical Service Unit can help you implement firewalls, role and user based security, and best practices that make your attack surface smaller. We'll effectively increase the level of security on your network and at your computer.

• Improving Your Security
• Use Firewalls
• Implement User and Role based security
• Use Secure passwords
• Lock doors
• Log off your computer when you walk away
• Understand SSL
• Use caution on public networks
• Use common sense
• Maintain healthy paranoia
• Maintain OS Patches
• Maintain Virus Protection

VPN Connectivity

• VPN Connectivity for multiple offices, travelling workers, remote home workers.
• Connect multiple offices
• Connect your offices or stores, and work as if all the servers or workstations were on one single network.
• Unlock the power of what your computers, networks, and employees can do if they can actually get to the data when they need to.
• Working Remotely
• If you forgot an important file at the office, you can connect securely from any internet connection and get access to your file. Allow employees to work from home and access files as if they are in their office. Increase worker productivity immediately.

Network Documentation:

Visual documentation is a key tool in providing top notch service to our customers. We will provide you with access to this documentation so you can see what your network looks like on paper.

How it helps us service your computer network

When you call us for help, we will have access to information about your entire network that helps us determine how to help you faster and narrow down likely causes. And the faster we can solve problems, the less money you spend.

"A picture is worth 1000 words"

When we can pull up an image of your network as we are helping you resolve problems, we can cut out a lot of questions. Our technicians can know your network even if they have never been in your business.

Windows Server Administration

Maintenance through the use of  (Microsoft Security Updates through MS Security Baseline Analyzer).

Domain Management and Active Directory – AD Intranet Creation and Deletion, Assign User level and Group Level Securities where necessary

Exchange 2003 installation where necessary into existing structure. Maintenance of stores. Maintenance of Individual User Accounts. Setup of OWA (Outlook Web Access).

Other Services

• Structured Cabling
• Wireless AP Configuration
• Server Consolidation and Virtualization
• File and Folder Encryption